Tasmanian Redline Coaches Pty Ltd reserves the right to refuse to carry any person or their luggage without assigning a reason.

Bookings

Bookings must be made in advance otherwise seats may not be available. If the booking has not been paid and ticketed within 24 hours of scheduled departure, the company may cancel the booking.

For any schedule change that may affect your booking we will –  advise you or your travel agent by email, SMS and/or phone call, using the relevant contact details provided in your booking; if you are not available and your voicemail is active, we will leave you a message.

Check-in

Route Services passengers must Check-in or be at pickup point 20 minutes before scheduled coach departure

Airport Services passengers must be ready and waiting outside their hotel or designated pick-up point at least 10 minutes prior to pick-up time. It is the passenger’s responsibility to arrange transfer to the airport in sufficient time for airline check-in.

Concession passengers must present a current government concession card or full fare must be paid.

Photo identification in the form of a drivers licence, passport, student ID or similar may be required.

The company will endeavour to adhere to stated departure and arrival times but will not be liable for any failure to do so.

Children

Unaccompanied Children under the age of seven (7) years unless traveling to or from school must be accompanied by a fare paying adult or concession passenger over the age of 15 years. Unaccompanied Children between the age of seven (7) and fifteen (15) years travel subject to Traffic Supervisor approval and must submit to the authority of the coach captain. Children under the age of four (4) who do not occupy a seat may travel free.

Pricing

All fares (express and pass) are subject to change without prior notice.

Cancellations and refunds

Bookings are non-transferable to other persons.

Cancellations made less than 2 days prior to boarding date – No refund.

Cancellations made more than 2 days prior to boarding date – 40% fee.

A minimum fee of $5.00 applies to all refunds.

Sector changes permitted only if 24 hours notice given (limited to maximum of one change).

Open tickets valid for 90 days from date of first booking and are subject to a 40% cancellation fee within the 90 days.

Failure to board renders the sector void and no refund applicable.

Special fares cannot be changed to other services and are not refundable.

Luggage

A limit of two (2) standard items per passenger applies and each must be less than 20 kilos each. Extra luggage (bikes surfboards golf clubs etc) will be charged at the applicable rate. Extra luggage must be booked with staff the day prior to travel as there is limited availability.

All personal effects including but not limited to; computers and electronic equipment, jewellery, sunglasses luggage and other goods are carried at passengers’ own risk. Fragile and valuable items should be included in carry-on luggage.

The company will take all care but accept no responsibility for passenger luggage or personal items. Prams and wheel chairs will be carried free of charge regardless of how much luggage is checked in.

All baggage, including carry-on baggage, is the sole responsibility of the passenger as the company accepts no responsibility, and shall not be liable, for theft, loss or damage to any passengers baggage, whilst in a terminal, on a company vehicle, in transit or otherwise in the company’s possession or control, whether caused by the company’s negligence, recklessness, wilful misconduct or otherwise. Passengers are advised to remove all carry-on baggage while disembarking at meal, rest and other stops. Carry-on baggage is any item carried aboard a coach by a passenger and includes, but is not limited to, hand bags, clothing, books, magazines, electrical equipment and components, cash, credit cards, art work, passports, jewellery, antiques and valuable items.

Food and drink

Consumption of food or drinks (except water in screw top containers) is not permitted onboard our vehicles. The transportation of hot food and hot drink, irrespective of the container/vessel used is also prohibited onboard. This is in the interest of passenger safety and comfort.

Smoking and alcohol

Smoking and the consumption of alcohol or illegal drugs is prohibited on all services is prohibited under Australian Federal and State Government Regulations. In the interests of the safety and comfort of all passengers the company reserves the right to refuse travel or remove passengers carrying or being under the influence of alcohol or illegal drugs. Any and all additional costs incurred as a result of the refusal to serve, or the removal from the service, will be borne solely by the passenger and that sector of travel on the passenger booking will be deemed to have been travelled

Disruptive behaviour

Violence, disorderly conduct and/or aggression will not be tolerated. Persons behaving in a disruptive manner may be removed from the coach at the sole discretion of the Coach Captain. Any and all additional costs incurred as a result of the refusal to serve, or the removal from the service, will be borne solely by the passenger and that sector of travel on the passenger booking will be deemed to have been travelled

Delivery of online products

e-Tickets will immediately be displayed on screen and/or sent by email on request

Seat allocation

Seat allocation requests are not guaranteed.

Tours and special excursions

Tours and special excursions operate subject to sufficient number of booked and prepaid passengers. Tickets sold only for the tour or excursion on the ticket. Tickets are not transferable to another person or service. Tickets are not refundable unless the tour or excursion is cancelled. Whilst large coaches are generally used on main routes for some tours mini coaches may be used due to passenger loadings and/or road restrictions (eg Cradle Mt and Dove Lake).

Disabled passengers

It shall be the customers responsibility to disclose to the company, any physical or mental condition that may hinder access to, from or while on our coach. Every passenger must be able to board, disembark and move around the coach unaided or with minimal assistance from the Coach Captain. Any passenger who cannot do these functions unaided may be required to be accompanied by a Personal Assistant/Carer for the duration of the journey. Drivers will provide minor assistance for a passenger where required, provided that in doing so they do not bear the majority of the passengers weight and do not put themselves at risk of injury. Due to safety requirements the company may require any passenger traveling with a wheelchair to be accompanied by a carer or escort at all times.

We recommend that you contact the company a minimum 72 hours prior to departure, as the allocation of a wheelchair accessible coach on a specified or requested service is subject to availability. A wheelchair accessible coach on any service is not guaranteed. Please contact staff by phone or email for confirmation.

Service cancellations

Services maybe cancelled at any time due to unforeseen operational circumstances and/or as a result of natural disasters, eg: flooding, road closures, operational requirements etc. The company cannot be responsible for any costs incurred by passengers as a result of cancelled services. Any/all costs incurred by passengers as a result of cancellations will be borne solely by the passenger. For any schedule change that may affect your booking we will –  advise you or your travel agent by email, SMS and/or phone call, using the relevant contact details provided in your booking; if you are not available and your voicemail is active, we will leave you a message.

Dress requirements and personal hygiene

A reasonable standard of clean clothing and footwear is required. Passengers must be sufficiently washed and clean prior to boarding the coach. Any passenger with an odour that, in the reasonable opinion of the company, is objectionable to other passengers or staff may be asked to bathe themselves prior to boarding and/or may be required to travel on another service. If this change incurs a fee, it will be borne by the passenger.

General conditions

The company, and or their agents, will not be liable for any accident, injury or death or any passenger, nor loss or damage to personal effects or luggage, irrespective of the conditions from which such accident, injury, death; loss or damage may have arisen.

The Company, and or its agents will not be responsible for any inconvenience, or loss occasioned to delays to services and additional cost of accommodation, transport and associated expenses and this includes adverse weather.

The company, and or its agents reserve the right to cancel, vary or substitute any service in any way for any reason deemed necessary.

The company, and or its agents, reserves the right to refuse carriage of any person on any service and to remove any person from any service for any reason or in the interest of other passengers.

No guarantee, express or implied attached to any motor vehicle owned by, leased by, or operated for the company, nor can the operator or its agents accept liability for any loss, delay, cancellation of service, death or irregularity that may occur to be occasioned by any cause whatsoever and it is expressly agreed that all bookings are made and accepted under these stipulations and conditions.

Timetables and fares are subject to alteration without notice.

For safety reasons certain goods or articles cannot be carried, such as weapons, explosive goods and flammable items.

Note

For any schedule change that may affect your booking we will advise you or your travel agent by email, SMS and/or phone call, using the relevant contact details provided in your booking; if you are not available and your voicemail is active, we will leave you a message.